![]() ![]() The Falcon "Configurator" is a bit clunkier than Origin's system, but still overall a good customization experience. Customers are also provided with a convenient binder of system documentation, as well as "ResuceDrive" - a USB stick that can reset your system to a factory fresh state. Like Origin PC, systems are subjected to a three-day burn-in. With the exclusion of custom paintwork, which is non-refundable once painting has begun, Falcon offers a 30-day money back guarantee. ![]() All desktops except the Talon include a three-year warranty which covers parts and labor (the Talon costs $195 to upgrade from a one-year to a three-year warranty), and some systems (the Mach V and FragBox) additionally come with a year of Falcon Overnight service (only available in the contiguous United States), a coverage plan that will have your system picked up, repaired, and returned via an overnight courier, should a problem arise that can't be fixed via over-the-phone tech support. Custom artwork, depending on the complexity, will raise that price even more.įalcon offers lifetime tech support, 9am-6pm Pacific Time, seven days a week. Falcon's Exotix paint starts at $756 for a solid color and goes up to $1,000 or more for complex color-shifting hues. The company uses automotive-quality paint finishes in everything from basic solid, metallic, and pearl color schemes to complex color-shifting hues and custom graphics and airbrushing. Like Origin PC, Falcon Northwest is one of the more expensive options on the market, but is known for its unique, custom cases. You can customize the internals of tower builds (as in, whether you want a standard, inverted, or rotated motherboard positioning), and part selection is straightforward for both towers and small form-factor systems. ![]() Origin's online build process was one of the best I experienced. If you're planning on upgrading your PC at all in the future (which you should be), the upgrade service definitely seems worth the money. Buyback prices are the part's current market value, as determined by Origin based on a combination of data sources. It covers system motherboards (on desktop form factors), CPUs, GPUs, internal hard drives, memory, and optical drives. You have to buy-in to the upgrade service (it's available in a two-year and three-year format, at $20 and $40) at the time of original purchase. In addition to Origin's extensive color options, which will run you $250 for metallic side panels, $450 for pre-designed themes, or considerably more for custom artwork, the company differentiates itself from the competition with an upgrade service, allowing customers to return internal components of their Origin PC for credit towards the purchase of a new product. The company ships internationally, and boasts its "wooden crate and instafoam shipping protection," which presumably helps prevent any damage during shipping. Purchases come with a 30-day money back guarantee (subject to a 15% restocking fee), excluding custom paint, logo, or artwork services, which are non-refundable. The company says it can professionally overclock systems up to 5.2 GHz, and all systems are subjected to a rigorous three-day burn-in stress test. $69 extends free shipping to a year, while an additional $100 or $200 bumps the parts replacement and shipping up to two and three years, respectively. Baseline warranties (included in the cost) start at one-year part replacement and 45 day free shipping. Origin PC offers one-, two-, and three-year parts and free shipping warranties, excluding accessories, software, and anything damaged beyond the company's control, such as: "impacts, liquids, fire, rain, lightning or other disasters such as: nuclear war, zombie apocalypse, epidemic, alien occupation, or armed insurrection." Purchasing from Origin comes with lifetime US-based tech support that is available 24/7. ![]()
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